BMW R1200RT Suspension Fiasco to Conclude This Month

08/04/2014 @ 3:01 pm, by Jensen Beeler8 COMMENTS

BMW R1200RT Suspension Fiasco to Conclude This Month 2014 BMW R1200RT action 31 635x423

It was only a few months ago, June 6th to be precise, that BMW Motorrad advised owners of the new liquid-cooled BMW R1200RT, who had the optional Dynamic ESA suspension package equipped, to stop riding their motorcycles until a solution to a collapsing rear shock defect could be found.

Ultimately, BMW and its parts supplier decided to replace the rear shock entirely, recalling all the 8,000 units worldwide (950 of which are in the United States) — they made that announcement just a month ago, though have been giving R1200RT owners a varying number of other options as well.

For those R1200RT that elected not to have BMW Motorrad buyback their machines, riding should commence sometime this month. BMW Motorcycle Magazine is reporting that BMW Motorcycle dealers should have replacement shock absorbers in two weeks’ time, and thus be able to begin fixing affected machines.

If that timeframe holds true, it will make 11 weeks from the point BMW Motorrad advised owners to stop riding their machines to when those same customers could be back on the road, riding their R1200RT motorcycles as they intended.

To its credit, BMW Motorrad and its dealers have reportedly been bending over backwards to make 2014 BMW R1200RT owners happy throughout all of this, though perhaps lacking in public communication beyond the initial announcement.

What is perhaps more interesting though, is the complete lack of scrutiny from motorcycling’s established media. Have you seen a single other publication covering this story? Thank goodness for the folks at BMW Motorcycle Magazine for staying diligent.

Source: BMW Motorcycle Magazine

Comment:

  1. Alan Fletcher says:

    As a new BMW owner and the owner of one of the effected 2014 RT’s I have been less than satisfied with the way BMW has handled this situation. The lack of communication, care for the BMW riders (clients), has been one of BMW’s poorest moments. As a past loyal rider of Honda I had made the switch to the BMW RT when they announced the water cooled engine. I’m thinking that this was a mistake.

  2. crshnbrn says:

    @ Alan Fletcher

    I cannot reply to the lack of communication you mention, but to a non-BMW rider the compensation BMW Motorrad USA was reported to be offering US R1200RT owners impressed me. If equivalent compensation was not offered to all affected R1200RT owners in the northern hemisphere, that would be my only criticism considering the time of year the recall was issued and the length of time it has taken to properly address the issue.

    Get your bike fixed and go enjoy it!

  3. CUNHLL says:

    Um, given the vast array of generous options presented to new RT owners, and how quickly they responded to the problem at hand, I don’t see how anyone could be unsatisfied with BMW’s response. Short of waving a wand and making a replacement shock appear, their actions were why people pay a premium for the brand. Mistakes occur in mass production, but it’s how companies respond that counts. Hope you don’t own any GM products…

  4. Shawn says:

    Even if the 11-week estimation holds true, that’s still over 20% of a year. That sure seems like a long time to replace 900-some-odd shocks.

  5. CUNHLL says:

    8000 shocks. 950 in the USoA.

  6. Yanni says:

    Then BMW response or was fantastic! how can you not love the company that offers to buy your bike back at full price?
    A comment to this publication: many other motorcycle magazines have covered this vehicle to a great extent. Just for accuracy’s sake…

  7. Cristovao says:

    Remember when every one praise German engineering and bashed Italian Bikes…. well how tides have changed.

    There are far more issues at BMW .. like all bikes produced after 2012 suffer of the “over heating controls” where you have to cool them in order to get the bike started .. I’ve seen RT, GS, S1000 stoped plagued with this…

    When you pay premium for a bike you expect premium bike to WORK ….

    If it was a Ducati or Aprilia with this problems you’d see the haters having a good time… but it’s the all mighty BMW … well now even bikes produced in China and India have more reliability!!!!

  8. Robert says:

    I’m dumbfounded at the lack of ‘coverage’ by the major motorcycle media. There has been ZERO mention, by any magazine, of how the ‘sport-touring’ bike of the year has had a major ‘opps’. Why? I’ve read about the recall, but nothing about how this could happen. Its almost as if they don’t want to cover it because it might annoy BMW.

    Anyone have an answer, or response on my question?