BMW Motorrad USA Offering Money, Loaners, and Buyback Options to R1200RT Owners for Suspension Woes

06/23/2014 @ 11:50 am, by Jensen Beeler10 COMMENTS

BMW Motorrad USA Offering Money, Loaners, and Buyback Options to R1200RT Owners for Suspension Woes 2014 bmw r1200rt 635x475

A reports by BMW Motorcycle Magazine has described what BMW Motorrad USA is offering owners who were affected by the “Do Not Ride” order regarding the BMW R1200RT.

For those that don’t remember BMW Motorrad issued a worldwide statement regarding the 2014 BMW R1200RT, saying that models of the touring bike that were equipped with the Dynamic ESA suspension should not be ridden, as a BMW supplier alerted the German brand that the rear suspension had a defect, which could cause catastrophic failure.

BMW Motorrad hasn’t intimated when a solution could be coming for the affected R1200RT owners, though rumors are a date in August or September. To compensate American riders for this downtime, BMW Motorrad USA has put together three options for RT owners.

  1. Wait for a repair, and receive $2,500 for the downtime until then
  2. Receive a loaner BMW from their dealership, and receive $1,000 that is good towards BMW products or finance payments for the RT
  3. Sell the motorcycle back to BMW, at the original purchase price, and receive $1,000 that is good towards another BMW motorcycle

We imagine there is a bit of fine print involved with all three of these options, the least of which absolves BMW Motorrad from any sort legal liability.

While it is unknown how many of the 8,000+ motorcycles that were affected are in the United States, the above offer is a massive undertaking for BMW Motorrad USA as it waits for a proper recall later this autumn.

While it is inexcusable to have a situation where a manufacturer has to issue a statement that tells motorcyclists not to ride their product until further notice, the options put forth here do seem like the most consumer-oriented solutions available to BMW Motorrad USA.

Time will tell what the R1200RT fiasco does to BMW brand perception and customer loyalty.

Source: BMW Motorcycle Magazine

Comment:

  1. C. Davis says:

    Wow, I have never seen anything like this 2 or 4 wheels! They’re going out of their way to keep everyone calm. It must really be a huge mistake.

  2. Bob says:

    News to me, too.

  3. Yeeha! Stephen says:

    Wonder if I can pick up a used (returned) one of those affected (infected?) RT’s really cheap?

    Ted Porter’s Beemer Shop has Dynamic ESA Wilbers to replace those stock units.

  4. ian john says:

    Here in OZ when my S1k(RR) was recalled for the conrod bolt. They said do not ride we will pick it up.
    I dropped it off instead, and they gave me a brand new K1300 to ride until i got mine back.
    Everything nut that was taken out would be replaced, the bike was garanteed to be better than built new. This was at 2500km.

    I got the bike back in 5 weeks, handed back the K1300, bike looked brand new, an extra 1 year warranty and my 10000km service free.

    I thank BMW for that, and my dealer (Brisans Newcastle).
    Owners shouldnt have a worry in the world.

  5. Kevin C says:

    @C Davis

    Google 991 GT3 Engine Failure.

  6. teanau says:

    I appreciate an open up front approach to recalls,
    as much as it would be nice for every bike to come out of the crate without issue,
    the realities of the manufacturing process mean that wont happen 100% of the time.
    manufacturers that openly admit the problem immediately, inform those affected make things right and compensate everyone who is inconvenienced along the way will be at the top of my list for future purchases.
    One look at any community bike forum paints a clear picture of those that attempt to ignore manufacturing issues in the hope they will just go away.

  7. Jim R says:

    What more could a mfg. do? I think it’s pretty standup for them. Trip to Ak? Take the loaner! Oops better read the fine print. At least the didn’t do like GM!

  8. C. Davis says:

    @Kevin C
    Porsche really made a mess of that one. Glad I can’t afford one!

  9. desmo says:

    If you take option 3) BMW buy back, what about the taxes (6.5%) in Florida and tag fees ($275.00)?
    No one will win in this deal. :(

  10. Vagelis says:

    I have an R 1200 Rt 2005 model.
    Works perfectly – never had any problems.
    I love my Bmw. So fun to drive.