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May 2017

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For as long as we have covered the Pied Piper dealership rankings, one brand has stood above all others in customer satisfaction, and that brand has been Ducati.

But for the 2016 rankings, we have a new boss in town, as BMW dealerships have taken the top honors in the most recent Pied Piper Prospect Satisfaction Index.

For those readers who aren’t that aren’t familiar with Pied Piper, the company’s Prospect Satisfaction Index is sort of the Consumer Reports of a dealership network experience, and acts as a measuring stick for how a brand is performing when it comes to interacting with potential customers.

As such, the PSI takes into account a mixture of “mystery shopper” experiences, along with actual sales success for each brand, thus giving a mixture of subjective and objective measurement for a company’s dealer network.

Last weekend, the MotoAmerica season was onto its second round of the year, with racing action happening at Road Atlanta. The racing has been good so far in MotoAmerica this year, so if you haven’t been watching it, you have been missing out.

If you haven’t been watching, then you have also been missing-out on the feud that is brewing between Yoshimura Suzuki’s Toni Elias and Monster Yamaha’s Cameron Beaubier. Exchanging some hand signals on the track, the pair exchange some words as well in Sunday’s post-race press conference.

In short, it looks like the gloves will be coming-off in the future MotoAmerica rounds, as these two riders fight not only for the MotoAmerica Championship title, but also against each other.

“Danny is probably the most talented rider I have ever worked with,” Peter Bom, Danny Kent’s former crew chief at Kiefer told me several times last year.

Bom has seen plenty of talent in his time: he also worked with Stefan Bradl at Kiefer, Chris Vermeulen in World Supersport and World Superbikes, Cal Crutchlow in World Supersport. World champions all, and to this tally he added Danny Kent.

Less than a year after helping him win the Moto3 world championship, Danny Kent asked the Kiefer team for a new crew chief, abandoning his collaboration with Peter Bom.

Kent felt that Bom had been slow to pick up on the changes in the Moto2 class during Bom’s three years in Moto3. Stefan Kiefer obliged, and Kent started the season with a new crew chief and a Suter Moto2 chassis.

Three races into the new season, Kent has left the team. He competed in two races for them, scoring three points in the first, crashing out of the second. At Austin, after a miserable few practice sessions, Kent refused to race.

The team could have seen the decision coming, perhaps: Kent had finished 29th in morning warm up, 2.5 seconds off the pace of fastest man Taka Nakagami.

Later that afternoon, in a series of tweets, Kent explained his decision was because of “irreconcilable differences”, which had prevented him from reaching his potential.

He said he was still hungry, and believed he could be competitive in Moto2. Team boss Stefan Kiefer told Dutch Eurosport, “personally, I do not think this is correct, but that’s what he decided.”

In a press release later that day, Kiefer stated that the decision was “difficult to understand from the team’s point of view.”