Before today, if you had looked up the word “biker” in the Oxford English Dictionary, you would have found the following definition: “a motorcyclist, especially one who is a member of a gang: a long-haired biker in dirty denims.” With statical studies showing that only 9% of Britain’s bikers fit the long long-hair and “dirty denims” stereotype, 74% of all British motorcyclists felt the definition was inaccurate.
Bowing to pressure from Great Britain’s motorcycling community though, Oxford University Press (the publisher of the Oxford English Dictionary) has redefined “biker” to fit with slightly more modern perceptions. Accordingly, the Oxford English Dictionary now defines a biker as, “a motorcyclist, especially one who is a member of a gang or group: a biker was involved in a collision with a car.”
Blasphemy, heresy, stupidity, sacrilege, un-American, and downright irreverence. Go ahead, get all those words out of your system. I’ll wait.
The default opinion of marketers, analysts, and the general population is that Harley-Davidson has one of the strongest brands in the United States, this being confirmed by the fact that every business student in America has studied Harley’s marketing efforts if they’ve ever taken a brand management course. So why would I start a three-part series on how to fix Harley-Davidson by arguing to change one of the most revered marketing houses in the motorcycle industry?
Giving credit where credit is due, Harley-Davidson, or I should say its admirers in business school academia, wrote the book on demand generation marketing geared towards the baby-boomer generation. However, in defending this market position, Harley-Davidson has painted itself into a corner by only engaging a very small segment of the population with its product. Unless they redefine and reposition their company image and who it resonates with, Harley-Davidson is going to watch the continued erosion of its footing in the motorcycle industry, and also the continued deterioration of its only industry leading quality: its brand.